Support desk
After launch, your website, app or ERP needs someone watching it. Our support team handles bugs, security patches, monitoring, backups and small changes, with response times written into your agreement.
Every request follows the same six steps, so you always know where it stands and who has it.
We agree the priority with you when a ticket comes in. These are our fastest targets, on the Critical plan; each plan sets its own in your agreement.
Site or app down, payments failing, data at risk
A key feature broken for many users
A bug with a workaround, or one user affected
Small changes, content updates, questions
Shorter bars mean faster. Targets are commitments in your support agreement, not averages.
One team looks after the code, the servers and the integrations, so nothing falls between suppliers.
Our engineers in India overlap with working hours across the Gulf, Europe, the Pacific and the Americas. Critical plans add 24/7 cover for P1 and P2 issues.
Urgent issues should always be phoned in as well, so the on-call engineer is alerted at once.
Every plan includes monitoring, backups and security updates. They differ in hours, speed and how closely we work with your team. Prices depend on your system, so we quote after a short call.
Pick an answer to each question.
For brochure sites and small apps
For apps and systems your team relies on
For revenue and operations that cannot stop
When a P1 or P2 is close to its target, it moves up the ladder automatically. You never have to chase.
Tickets per week, with every SLA met or missed listed by name.
Switching support from another team or a freelancer takes about two weeks. Here is what happens.
Support connects to the rest of TECHTARN, from hosting to contracts.
What clients ask before they sign a support agreement.
Bug fixes, security patches, uptime monitoring, backups and restores, performance tuning, small enhancements, app store updates and keeping integrations working, for websites, mobile apps, ERP, CRM and AI systems.
It depends on priority and your plan. Critical (P1) issues get a response in as little as 15 minutes on the Critical plan and within an hour on Essential. High (P2) in about an hour, normal (P3) within 4 business hours and requests (P4) within a business day.
Yes. We start with a short code and server audit, write a runbook, switch on monitoring and then take over support. We tell you honestly about any risks we find.
Yes, on the Critical plan for P1 and P2 issues. Our team works across India and partner time zones, so business-hours cover reaches the UAE, UK, USA, Australia and Fiji too.
Email contact@techtarn.com, use the form on this page or your support portal. For a P1 issue, call +91 74539 66757 as well so the on-call engineer is alerted straight away.
We agree the priority with you when the ticket is triaged: P1 means the system is down or data is at risk, P2 a key feature is broken for many users, P3 a bug with a workaround, P4 a change request or question.
The ticket escalates automatically to the team lead, then head of delivery. Your monthly report shows every SLA met or missed, and support contracts can include service credits.
On the Business and Critical plans, unused small-change hours can roll over for one month. We show the balance in every monthly report.
Yes. We sign NDAs and data processing terms before access is handed over, and we follow least-privilege access with a shared password vault.
Tell us what is wrong or what you need. Urgent issues get a call back fast; everything else gets a reply within 4 business hours.