Bug fixes, security updates, 24/7 monitoring, backups and continuous improvements for your websites, apps, ERP and SaaS — under one clear annual maintenance contract.
Software is never "finished". Browsers update, libraries get security fixes, APIs change and your business keeps asking for more. Without regular care, even well-built software slows down, breaks and becomes a security risk.
TECHTARN's software maintenance and support services keep your systems healthy and up to date — whether we built them or another team did. We look after websites, mobile apps, ERP systems and SaaS products, and pair maintenance with hosting and monitoring from our cloud & DevOps team.
Industry studies often estimate that most of a system's lifetime cost comes after launch.
Indicative split — the exact ratio varies by system and how long it stays in use.
Good support covers all four. Pick one to see what it involves.
Fixing bugs, errors and crashes reported by users or found by monitoring.
Keeping software working as browsers, operating systems, APIs and regulations change.
Improving performance, usability and features based on how people actually use it.
Spotting and fixing risks before they turn into outages or security incidents.
Everything your software needs, grouped into three simple goals.
Every request is logged, prioritised and tracked, so you always know where things stand.
📥 Ticket logged automatically from monitoring alert
An example of how we structure response and resolution targets. Exact times are agreed in your contract.
| Priority | Example | Response target | Resolution target |
|---|---|---|---|
| P1 Critical | System down or data at risk | 1 hour | 4 hours |
| P2 High | Key feature broken, no workaround | 4 hours | 1 business day |
| P3 Medium | Issue with a workaround | 1 business day | 5 business days |
| P4 Low | Minor bug or change request | 2 business days | Next release |
Targets shown are examples for higher-tier plans. Questions? Talk to us.
Choose a starting point — every plan is tailored to your systems, hours and SLA needs.
For small websites and apps
For business-critical systems
For ERP, SaaS & large platforms
Tick everything that sounds familiar. The more you tick, the more a maintenance plan will help.
Tick the signs that apply to you.
From marketing websites to business-critical ERP and SaaS platforms.
Taking over a system from another developer? Here's how we get up to speed safely.
Review code, hosting, security and documentation.
Get access, document the system and set up environments.
Alerts for uptime, errors, performance and security.
Fix urgent issues and clear the bug backlog.
Regular updates, reports and planned improvements.
Answers to the questions we hear most.
Tell us what you need supported. We'll review your system, suggest the right plan and SLA, and send a clear proposal.