CRM development services

A CRM your team will actually use

Custom CRM development and expert Salesforce, Zoho, Dynamics 365 and HubSpot implementation — connected to your ERP, website, email and tools, so every customer conversation lives in one place.

  • 🛠️ Custom
  • ☁️ Salesforce
  • 🟠 Zoho
  • 🪟 Dynamics 365
  • 🧡 HubSpot
WHY CRM

One place for every customer relationship

A CRM (customer relationship management system) keeps every lead, contact, deal, email, quote and support ticket in one place. Your sales, marketing and support teams work from the same data, follow-ups happen on time, and managers get forecasts they can trust.

TECHTARN provides end-to-end CRM development services: we build custom CRMs, implement and customise Salesforce, Zoho, Dynamics 365 and HubSpot, migrate your data, and connect your CRM with your ERP, website and other tools through API integration.

We add AI agents for lead scoring and follow-ups, chatbots that capture leads around the clock and mobile CRM apps for field teams. Looking for industry-specific solutions? See our CRM industry page.

  • More deals closed

    Clear pipelines and timely follow-ups mean fewer lost opportunities.

  • Less admin

    Automations handle data entry, reminders and routine emails.

  • Forecasts you can trust

    Real-time pipeline data managers can actually rely on.

  • Happier customers

    Every team sees the full history, so customers never repeat themselves.

INFOGRAPHIC · LEAD TO CASH

Follow one customer through your CRM

From the first website visit to the renewal, a connected CRM handles every hand-off. Tap a step to see what happens there.

Step 1 of 8

Capture

Leads arrive from your website, ads, chat, email and events, and are created in the CRM automatically — no copy and paste.

Step 2 of 8

Score

AI lead scoring ranks every lead by how likely it is to buy, so sales calls the best ones first.

Step 3 of 8

Assign

Rules route each lead to the right person by region, product or workload, with an instant alert.

Step 4 of 8

Nurture

Email journeys, reminders and tasks keep conversations moving until the buyer is ready.

Step 5 of 8

Quote

Branded quotes with approved pricing go out in minutes and are tracked when opened.

Step 6 of 8

Win

Won deals update forecasts and commission instantly and hand over to delivery.

Step 7 of 8

Invoice

Orders and invoices sync to your ERP, so finance and sales see the same numbers.

Step 8 of 8

Support & renew

Tickets, SLAs and renewal reminders keep customers happy and coming back.

SERVICES

CRM development services

Ten services covering custom builds, platform implementation, integration and growth.

Build

01

Custom CRM development

A CRM built around your exact sales process, fields and approvals — no per-user licence lock-in.

02

Mobile CRM apps

Field sales apps with offline access, check-ins, photos and quick updates.

03

Service desk & customer portal

Tickets, SLAs, a knowledge base and a self-service portal for your customers.

Platforms

04

Salesforce implementation

Sales Cloud and Service Cloud setup, custom objects, flows and Apex where needed.

05

Zoho CRM customisation

Zoho CRM setup, Deluge scripts, Blueprints and integration with Zoho apps.

06

Dynamics 365 & HubSpot

Microsoft Dynamics 365 Sales and HubSpot CRM configuration, workflows and reporting.

Connect

07

CRM–ERP integration

Customers, quotes, orders and invoices synced between your CRM and ERP in real time.

08

CRM data migration

Clean, de-duplicated migration from spreadsheets or an old CRM, with every record checked.

Grow

09

AI for CRM

Lead scoring, deal forecasting, email drafting and next-best-action suggestions.

10

CRM support & optimisation

Admin support, user training, new automations and ongoing improvements.

INTERACTIVE · FIND YOUR CRM

Custom CRM or Salesforce, Zoho & co.?

There's no single best CRM — it depends on how unique your process is, how many people will use it and which tools you already run. Answer three quick questions.

How unique is your sales or service process?
How many CRM users will you have?
Which tools does your business already use?
Your starting point

Custom CRM0% fit
Salesforce0% fit
Zoho CRM0% fit
Dynamics 3650% fit
HubSpot0% fit
Discuss this option →

A quick guide only — we confirm the best fit after a short discovery call.

INTERACTIVE · CRM MODULES

Build your CRM, module by module

Pick the modules you need today and add more as you grow. Watch how each choice adds coverage for sales, marketing and support.

7modules selected
Sales
0%
Marketing
0%
Support
0%

Coverage shows how many of the modules for each team you have picked.

360° customerone record, full history
  • ERPOrders, invoices, payments
  • EmailEvery thread logged
  • SupportTickets and SLAs
  • WebsiteForms and visits
  • CallsLogged with notes
  • MarketingCampaigns and opens
  • WhatsApp & chatConversations in one place
  • MobileField visits and photos
CRM + ERP

A true 360° view of every customer

A CRM on its own only knows about leads and deals. Connect it to your ERP and every customer record also shows orders, deliveries, invoices and payments — while your support desk adds tickets and your inbox adds every email.

Sales can see whether a customer has paid before offering a discount, support can see what was ordered, and finance can see which deals are coming. That is why CRM and ERP work best together, connected through secure APIs on reliable cloud infrastructure.

INFOGRAPHIC · YOUR NUMBERS

What are missed follow-ups costing you?

Enter your own figures. The calculator shows what winning a few more deals — through faster, more consistent follow-up — could be worth. Illustrative only.

Leads a year0
Customers today0
Extra customers0
Revenue today (a year)$0
Extra revenue a year$0

Illustrative only — it multiplies the figures you enter. Results depend on your market, team and process.

COMPARE

Custom CRM vs popular platforms

A general comparison to help you shortlist. Features and pricing change, so we always confirm against your requirements.

Custom CRM

Best for
Unique processes, no per-user fees
Customisation
Unlimited
Licence cost
None (you own it)
Time to launch
Medium
ERP integration
Built to fit

Salesforce

Best for
Large, complex sales teams
Customisation
Very high
Licence cost
Per user, higher tier
Time to launch
Medium–long
ERP integration
Strong (APIs & apps)

Zoho CRM

Best for
Small & mid-sized businesses
Customisation
High
Licence cost
Per user, budget-friendly
Time to launch
Fast
ERP integration
Strong (Zoho suite)

Dynamics 365

Best for
Microsoft-based companies
Customisation
High
Licence cost
Per user
Time to launch
Medium
ERP integration
Native with Dynamics / Business Central

HubSpot

Best for
Marketing-led growth teams
Customisation
Medium
Licence cost
Free tier + paid hubs
Time to launch
Fast
ERP integration
Via apps & APIs
PROCESS

How we deliver your CRM

Six steps from first workshop to a CRM your team relies on every day.

  1. Discover

    Map your sales and service process, users and data.

  2. Choose

    Pick a custom build or the right platform for your needs.

  3. Design

    Fields, pipelines, automations, roles and dashboards.

  4. Build & migrate

    Configure or develop, integrate systems and move data.

  5. Train & launch

    Hands-on training, go-live and adoption support.

  6. Improve

    Ongoing optimisation, new automations and reports.

WHAT'S INCLUDED

Every CRM project includes

Plan your CRM →
  • Process mapping workshop
  • Pipelines, fields and roles set up
  • Automations and reminders
  • Email and calendar sync
  • Data migration and clean-up
  • Dashboards and reports
  • User training and guides
  • Post-launch support
FAQ

CRM development FAQs

Answers to the questions we hear most about CRM projects.

Should I build a custom CRM or use Salesforce or Zoho?
If your process is fairly standard, Salesforce, Zoho, Dynamics 365 or HubSpot can be configured quickly. If your process is unique, you have many users, or you want to avoid ongoing per-user licence fees, a custom CRM is often better value. Try the CRM finder above for a starting point.
How much does CRM development cost?
It depends on the number of users, modules, integrations and how much data needs migrating. Configuring an existing platform usually costs less up front, while a custom CRM costs more to build but has no licence fees. Share your needs on our contact page for an estimate.
How long does a CRM project take?
Configuring a platform for a small team can take a few weeks. A custom CRM or a large rollout with integrations and data migration takes longer and is usually delivered in phases, so your team starts using it early.
Can you integrate the CRM with our ERP?
Yes — it's one of our specialities. We connect CRMs with ERP systems so customers, quotes, orders, stock and invoices stay in sync, using our API integration expertise.
Can you migrate our data from spreadsheets or another CRM?
Yes. We clean, de-duplicate and map your data, run test migrations and verify every record before switching over, so nothing is lost.
Can you add AI to our CRM?
Yes. We add AI lead scoring, forecasting, email drafting and smart assistants. Our own LeadFlow product uses AI to score and route leads, and our AI agents team builds custom automations.
Can our sales team use the CRM on mobile?
Yes. Every CRM works on mobile browsers, and we build native mobile CRM apps with offline access, check-ins and photo uploads for field teams.
Can you connect WhatsApp, email and calls?
Yes. Emails, calls and WhatsApp or chat conversations can be logged against each contact automatically, so the whole team sees the full history.
How do you make sure the team actually uses it?
We design around how your team already works, keep screens simple, automate data entry and train every user. After launch we track adoption and improve what people find slow.
Do you provide training and support after launch?
Yes. We train your users, provide admin support and keep improving your CRM under a maintenance and support plan.
Get In Touch

Ready for a CRM that fits?

Tell us how your team sells and supports customers. We'll recommend custom or platform, map the integrations and send a clear plan — we reply within 4 business hours.

⏰
Response TimeWithin 4 business hours (your timezone)
Send Us a Message