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Warranty Management — Solar Electronics ERP

Track serial-based warranties, process RMAs and hold service history so after-sales is fast and controlled.

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Serial-based warranty, in control

Electronics carry serial-based warranties, and after-sales can become chaos — unverified claims, lost RMAs, and no view of a unit’s history. That costs money and customer trust.

This module manages warranty by serial: coverage verification, RMA processing and full service history — so claims are validated, returns are controlled, and every unit’s history is known.

It connects directly to the rest of your Solar Electronics ERP, and can be extended with AI or mobile apps for field teams.

What the module handles

Warranty and RMA control

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Serial-based warranty
Track warranty by unit serial.
✅
Coverage verification
Verify coverage instantly.
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RMA processing
Process returns and repairs.
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Service history
Hold full history per serial.
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Traceability link
Tie claims to the build and components.
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Warranty cost
Track warranty and repair cost.
Our Process

How it works

From claim to a closed RMA.

✓
1
Receive claim
Take the warranty claim.
✓
2
Verify
Check serial coverage.
✓
3
Raise RMA
Authorise the return.
✓
4
Repair
Service the unit.
✓
5
Record
Update service history.
✓
6
Close
Close the claim.

What it changes for your business

✅
Validated claims
Serial-based verification stops invalid claims.
🔁
Controlled RMAs
Returns and repairs are tracked, not lost.
📊
Full unit history
Every serial’s history is known for support.
💰
Warranty cost visible
Repair and warranty cost is tracked and controlled.

Who it is for

Makers of serialised products:

Electronics manufacturersSolar module makersAppliance makersContract manufacturers

Warranty Management — frequently asked questions

Is warranty tracked by serial?

Yes. Warranty is tracked per unit serial, and coverage is verified instantly when a claim arises.

Does it process RMAs?

It does. Returns and repairs are processed and tracked through to closure, so nothing is lost.

Is service history kept?

Yes. Full service history is held per serial, supporting fast, informed after-sales.

Can it trace claims to the build?

It can. Claims tie to the build and components, connecting field failures to their source.

See Warranty Management in your Solar Electronics ERP

See Warranty Management control your after-sales — book a demo across your serials.

Request a Demo →