🔧

Repairs & Orders — Jewellery ERP

Handle custom orders, repairs and approvals so bespoke work is tracked from request to delivery.

Request a Demo →

Custom work, tracked to delivery

Custom orders and repairs are personal and high-touch — a lost repair, a missed design detail, or a delayed order damages a jeweller’s reputation more than any stock issue.

This module manages bespoke work: custom orders and repairs with design details, approvals, and status tracking from request to delivery — so nothing is lost and every customer promise is kept.

It connects directly to the rest of your Jewellery ERP, and can be extended with AI or mobile apps for field teams.

What the module handles

Custom orders and repairs

📝
Custom orders
Capture custom order requirements.
🔧
Repair tracking
Log and track repairs.
✅
Approvals
Handle design and estimate approvals.
📅
Status & delivery
Track status to delivery.
💰
Estimates & billing
Estimate and bill custom work.
👤
Customer link
Tie work to the customer.
Our Process

How it works

From request to delivered piece.

✓
1
Capture request
Log order or repair.
✓
2
Estimate
Quote and approve.
✓
3
Make/repair
Track the work.
✓
4
Update
Keep customer informed.
✓
5
Deliver
Hand over the piece.
✓
6
Bill
Settle the work.

What it changes for your business

🚫
Nothing lost
Every order and repair is tracked to delivery.
🤝
Kept promises
Status tracking keeps customer commitments.
✅
Approved before work
Design and estimate approvals avoid disputes.
💰
Billed correctly
Custom work is estimated and billed accurately.

Who it is for

Jewellers doing bespoke work:

Retail jewellersCustom jewellery makersRepair specialistsDesign-led jewellers

Repairs & Orders — frequently asked questions

Does it track custom orders and repairs?

Yes. Custom orders and repairs are logged with their details and tracked from request through to delivery.

Are approvals handled?

They are. Design and estimate approvals are captured before work begins, avoiding later disputes.

Is the customer kept informed?

Yes. Status is tracked and can be shared, so customer promises on bespoke work are kept.

Is custom work billed accurately?

It is. Estimates and billing are tied to the specific order or repair for correct charging.

See Repairs & Orders in your Jewellery ERP

See Repairs & Orders keep bespoke work on track — book a demo across your custom orders.

Request a Demo →